Due to the hygienic and personal-use nature of skincare and beauty products, The K Beauty Studio does not accept returns or exchanges for change of mind. All sales are final, except in cases where an item arrives damaged, defective, or an incorrect item was received.

Please review your order carefully before completing your purchase.

The K Beauty Studio is not responsible for errors in the shipping address or order information provided by the customer that result in delayed, lost, returned, or misdelivered packages.

If you experience a product quality issue, receive a damaged or defective product, or receive an incorrect item, please review the applicable policy below and contact us within the required timeframe.

Any product approved for return must be returned in the condition required by The K Beauty Studio and with proof of purchase.

Original shipping charges are non-refundable unless the refund is being issued because of an error made by The K Beauty Studio.

For questions regarding a refund, damaged product, or order issue, please contact us at:

Email: [Your Customer Service Email]

Cancellation of Orders

If your order has not yet been fulfilled or shipped, you may contact us to request a cancellation.

If we are able to cancel the order before fulfillment or shipment, a full refund will be issued to your original payment method.

Once an order has been fulfilled, packaged for shipment, or transferred to the shipping carrier, we may no longer be able to cancel or modify the order.

Please contact us as soon as possible if you need to request a cancellation.

The K Beauty Studio also reserves the right to cancel an order when reasonably necessary. Reasons may include, but are not limited to:

• Inventory discrepancies
• Suspected fraudulent activity
• Payment verification issues
• Incorrect pricing or website errors
• Unusually large quantities of a single product
• Shipping restrictions
• Inability to fulfill or deliver the order

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Exceptions / Non-Returnable Items

Because skincare and beauty products are personal-use products, we cannot accept returns or exchanges based on:

• Change of mind
• Ordering the wrong product
• Personal preference
• Product texture, fragrance, or consistency preferences
• Skin sensitivity
• Allergic reactions
• Products that have been opened or used, except where a verified manufacturing defect existed upon arrival

Sale items, promotional items marked as final sale, and gift cards are non-refundable and non-exchangeable, except where otherwise required by applicable law.

Please contact us before purchasing if you have questions about whether an item is eligible for a refund.

Exchanges

We generally do not offer exchanges due to hygiene reasons.

If you receive an incorrect, damaged, or defective item and your claim is approved, we may offer an appropriate resolution depending on the circumstances and product availability.

This may include:

• A replacement
• A refund
• Store credit, where agreed upon

Any resolution will be determined after reviewing the order and supporting information.

Incorrect Items

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• A clear photo of the product received
• A clear photo of the shipping package or label if requested

Please do not open or use an incorrect product before contacting us.

Once we verify the issue, we will provide further instructions and determine the appropriate resolution.

Damaged Packages

If your order arrives with visible shipping damage, please contact us within 7 days of delivery.

Please keep:

• The product
• Original product packaging
• Shipping box or mailer
• Shipping label
• Any protective packaging

We may require clear photos or videos of the packaging and damaged product in order to review the claim or submit a claim with the shipping carrier.

Please do not discard damaged packaging until your claim has been reviewed.

Product Defect Policy

We take product quality seriously and stand behind the products sold by The K Beauty Studio.

If you receive a product with a manufacturing defect or damage, please contact us as soon as possible and review the requirements below.

Eligibility for Defect Claims

To be eligible for consideration:

• Defect claims must be reported within 7 days of the delivery date.
• Claims submitted after the 7-day period may not be accepted.
• Proof of purchase is required.
• Clear photo or video evidence may be required.
• The customer must provide the order number and a description of the issue.
• The product and its original packaging should be retained while the claim is being reviewed.
• If the product has been opened, approximately 90% or more of the original contents should remain, unless the nature of the defect made this impossible.

Submitting a claim does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the information provided and the circumstances of the order.

What Is Not Considered a Product Defect

The following generally do not qualify as manufacturing defects:

• Normal wear and tear
• Change of mind
• Ordering the wrong product
• Personal dislike of a product
• Skin sensitivity or allergic reactions
• Individual skin reactions
• Damage caused by misuse
• Damage caused by improper storage
• Damage caused after delivery by customer handling
• Products altered by the customer
• Products used contrary to the manufacturer's instructions
• Minor packaging variations that do not affect the safety, quality, or usability of the product

Please review product ingredients carefully before use, particularly if you have known sensitivities or allergies.

How to Submit a Defect Claim

Please contact our customer support team within 7 days of delivery and provide:

• Your order number
• Product name
• Description of the defect or damage
• Clear photographs showing the issue
• Video evidence where necessary
• Photos of the product packaging if requested

Additional information may be requested if necessary to properly assess the claim.

Please keep the product and all relevant packaging until we notify you that the review has been completed.

Approved Claims

If a damaged, defective, or incorrect-product claim is approved, The K Beauty Studio may provide an appropriate resolution depending on the circumstances.

This may include:

• A replacement product, subject to availability
• A refund to the original payment method
• Another mutually agreed resolution

If we require an approved item to be returned, we will provide return instructions before the item is sent back.

Do not return products without first contacting us and receiving return instructions.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we process the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Processing times vary by financial institution and are outside the control of The K Beauty Studio.

Original shipping charges are generally non-refundable unless the refund results from an error by The K Beauty Studio or where otherwise required by applicable law.

Shipping Address & Customer Information

Customers are responsible for ensuring that all shipping and contact information entered during checkout is correct and complete.

Please verify your:

• Full name
• Shipping address
• Apartment or unit number
• City
• Province, state, or region
• Postal or ZIP code
• Country
• Email address
• Telephone number

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once the order has been fulfilled or transferred to the carrier.

The K Beauty Studio is not responsible for packages that are lost, delayed, returned, or misdelivered as a result of inaccurate or incomplete information supplied by the customer.

Zero Tolerance for Fraud

The K Beauty Studio is committed to maintaining a secure and fair shopping experience for our customers.

We may review orders and claims for suspected:

• Payment fraud
• Chargeback abuse
• False refund claims
• False return claims
• Fraudulent damaged-product claims
• Use of stolen or unauthorized payment methods
• Misuse of promotions or discount codes
• Other fraudulent or abusive activity

Orders that appear suspicious may require additional verification before being processed or shipped.

Consequences of Fraud

Fraudulent activity may result in:

• Order cancellation
• Denial of fraudulent refund or return claims
• Account restrictions or suspension
• Loss of access to future promotions
• Refusal of future transactions

Where appropriate, suspected fraud may also be reported to payment processors, financial institutions, fraud-prevention providers, or applicable authorities.

The K Beauty Studio reserves the right to seek recovery of losses or expenses resulting from fraudulent activity where permitted by law.

Chargebacks

If you experience an issue with an order, we encourage you to contact The K Beauty Studio first so that we have an opportunity to review and address the matter.

Submitting false, misleading, or fraudulent information in connection with a payment dispute or charge back may be treated as fraudulent activity.

Nothing in this policy limits any rights you may have under applicable consumer protection or payment laws.

Final Notice

Damage, defect, or incorrect-item claims should be submitted within 7 days of the delivery date.

Claims submitted outside the applicable reporting period may not be eligible for review, except where otherwise required by applicable law.

By completing a purchase from The K Beauty Studio, you acknowledge and agree to this Refund Policy and our applicable shipping, order verification, and fraud-prevention procedures.

Contact Us

If you have questions about a refund, damaged or defective product, incorrect item, or cancellation request, please contact:

The K Beauty Studio

Email: [Your Customer Service Email]

Website: thekbeautystudio.com