At The K Beauty Studio, we are committed to bringing authentic Korean skincare directly from South Korea to customers around the world.

All of our products are shipped directly from our trusted fulfillment partners in South Korea, helping ensure that every order contains genuine Korean beauty products.

We carefully prepare each order and work with trusted shipping carriers to provide a smooth and reliable delivery experience from South Korea to your destination.

This Shipping Policy explains our shipping destinations, delivery estimates, free-shipping eligibility, customs and duties, address requirements, lost or delayed packages, and other important information related to your order.

Please review this policy before placing your order. By completing a purchase with The K Beauty Studio, you acknowledge and agree to the shipping terms outlined below.

We offer FREE standard shipping on qualifying orders over $68 CAD, subject to the conditions stated in this policy.

Shipping Destinations

We currently ship to the following countries and regions:

Albania, Algeria, Argentina, Australia, Austria, Bangladesh, Belarus, Belgium, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominica, Ecuador, Egypt, El Salvador, Finland, France, Georgia, Germany, Greece, Guatemala, Honduras, Hong Kong SAR, Hungary, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kenya, Latvia, Malaysia, Mexico, Moldova, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Thailand, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, and Vietnam.

If your country or region is not listed above, please contact us before placing your order to confirm whether shipping is available to your location.

Shipping availability may vary depending on carrier restrictions, customs regulations, and destination-specific limitations.

Shipping and Delivery Policies

Please note that The KBeauty Studio is not responsible for lost, stolen, refused, or unclaimed packages once responsibility has passed to the shipping carrier or the package has been confirmed as delivered. Refunds, replacements, or exchanges may not be provided in these circumstances. However, if you experience a delivery issue, please contact us and we will do our best to assist you with contacting the shipping carrier and investigating the situation.

To help ensure successful delivery, please make sure the shipping address entered at checkout is accurate, complete, and valid.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request re-delivery. If a refund is requested, any applicable costs incurred during transit, including original shipping charges, return shipping fees, taxes, duties, or other carrier charges, may be deducted from the refund.

If a package is lost because an incorrect or incomplete shipping address was provided by the customer, The KBeauty Studio will not be responsible for the lost package.

If your package is delivered to a community mailbox, parcel locker, porch, or another location exposed to extreme hot or cold temperatures, we recommend collecting it as soon as possible. The KBeauty Studio is not responsible for product damage resulting from prolonged exposure to weather or extreme temperatures after delivery.

If your package is being held at a post office or other carrier pickup location, please collect it within the timeframe provided by the carrier. Packages that are not collected may be returned to us.

If an unclaimed package is returned and you request re-delivery, additional shipping charges may apply. If you request a refund, the original shipping cost and any return shipping charges may be deducted from the refund amount.

For orders shipped outside Canada, please note that The KBeauty Studio is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Delivery times shown on our website or provided by shipping carriers are estimates only. Delivery may be affected by holidays, customs clearance, severe weather, natural disasters, postal disruptions, carrier delays, or other circumstances outside our control.

Although we will make reasonable efforts to assist customers with delayed shipments, The KBeauty Studio cannot guarantee delivery within a specific timeframe.

For larger orders, products may occasionally be shipped separately and arrive on different dates.

Separate orders being shipped to the same customer and address may also be combined into one shipment where appropriate.

For orders qualifying for FREE SHIPPING, The KBeauty Studio reserves the right to select the shipping carrier and service used.

If a customer requests a specific carrier or shipping service that is different from our standard free-shipping option, additional shipping charges may apply regardless of the total order value.

Shipping rates, delivery services, and shipping policies may be changed or updated without prior notice.

If you have any questions regarding your shipment, please contact us at:

[Your Customer Service Email]

Zero Tolerance for Fraud – The KBeauty Studio

The KBeauty Studio is committed to maintaining a safe and fair shopping environment.

We reserve the right to review orders for suspected:

• Payment fraud
• Chargeback abuse
• False refund or return claims
• Unauthorized payment methods
• Stolen credit card information
• Misuse of promotional offers or discount codes

Orders identified as potentially suspicious may require additional verification before they are processed or shipped.

The KBeauty Studio reserves the right to cancel or refuse orders when fraud or unauthorized activity is reasonably suspected.

PO Boxes, Remote Areas, and Outside Shipping Zones

We may experience shipping limitations when delivering to certain remote locations, rural areas, or PO Box addresses.

The KBeauty Studio reserves the right to cancel an order if we are unable to deliver to the shipping address provided.

Additional shipping surcharges may also apply to certain remote areas, even when an order would otherwise qualify for free shipping.

If additional shipping charges are required, we may contact you before processing your shipment.

Regular Shipping Rates & Timing

Orders are processed and shipped on business days.

Delivery estimates are based on BUSINESS DAYS and do not include weekends or statutory holidays.

Please note:

• Shipping times may be longer during holidays and peak shopping periods.
• Delivery times are estimates and are not guaranteed.
• Actual delivery times depend on the origin, destination, carrier, weather conditions, customs processing, and other factors outside our control.
• Processing time and shipping/transit time are separate.

Free Shipping

FREE standard shipping is available on qualifying orders over $68 CAD.

The qualifying amount is calculated after discounts and before applicable taxes unless otherwise stated during checkout.

Remote destinations or locations requiring special delivery services may be excluded from free shipping or may be subject to an additional surcharge.

Ontario

Quebec

Alberta

British Columbia, Saskatchewan, Manitoba & Nova Scotia

New Brunswick & Prince Edward Island

Newfoundland & Labrador

Nunavut, Northwest Territories & Yukon

United States

International Shipping

International customers are responsible for applicable customs duties, taxes, brokerage charges, or import fees.

The KBeauty Studio may experience delivery limitations for certain locations and PO Boxes. We reserve the right to cancel orders that cannot be serviced by our available carriers.

A remote-area surcharge may apply even when an order otherwise qualifies for a free-shipping promotion.

Failed or Unclaimed Delivery

Incorrect Address Entries

If you provide an incorrect or incomplete shipping address and the package is returned to The KBeauty Studio by the carrier, you may be eligible for a refund for the returned merchandise after the package has been received and inspected.

Original shipping charges and return shipping costs are non-refundable and may be deducted from the refund.

Please carefully review your shipping address before completing checkout.

If you notice an address error after placing your order, contact us immediately at [Your Customer Service Email].

We will try to make the correction before shipment, but we cannot guarantee address changes once an order has entered fulfillment.

If a package is lost because of an incorrect, incomplete, or undeliverable address supplied by the customer, The KBeauty Studio will not be responsible for the loss.

Delivery Confirmation

The KBeauty Studio relies on the shipping carrier's tracking information and available proof of delivery to determine whether an order has been delivered.

Once a carrier marks a package as “Delivered,” the shipment will generally be considered successfully delivered to the shipping address provided with the order.

If tracking shows that your order has been delivered but you cannot locate it, please check:

• With neighbours, family members, or other household residents
• Around your front door, porch, side door, garage, or other possible delivery locations
• Community mailboxes and parcel lockers
• Building concierge or reception areas
• Any carrier delivery notices
• Your mailbox for a parcel locker key
• Your local post office or carrier pickup location

You should also contact the shipping carrier directly to request additional delivery information or open an investigation.

The KBeauty Studio may assist with a carrier investigation where possible, but we cannot guarantee the outcome of the carrier's investigation.

If you believe your delivered package has been stolen, you may be asked to file a report with the appropriate local authorities.

Liability Limitations

The KBeauty Studio is not responsible for theft, loss, or damage that occurs after a shipping carrier has confirmed successful delivery of the package.

This includes packages that are lost, removed, stolen, misplaced, or damaged after delivery confirmation.

Recipient Responsibilities

Customers are responsible for taking reasonable steps to ensure that their packages can be safely received.

We recommend:

1. Making sure someone is available to receive the package whenever possible.
2. Providing a safe and secure shipping address.
3. Using parcel lockers, secure mailrooms, concierge services, or other protected delivery locations where available.
4. Monitoring shipment tracking so you know when your package is expected.
5. Contacting the carrier promptly if tracking shows “Delivered” but the package cannot be found.

If you experience an issue with a delivered package, please contact us as soon as possible.

Claims and Refunds

Claims involving lost, stolen, missing, or damaged packages may need to be investigated by the shipping carrier.

Packages confirmed as successfully delivered by the carrier may not qualify for a refund or replacement from The KBeauty Studio.

Any replacement, refund, or other resolution will depend on the circumstances of the shipment and, where applicable, the outcome of the carrier's investigation.

Customer Protection

Customers are encouraged to:

• Track their packages regularly
• Provide accurate delivery information
• Select a secure shipping location
• Follow delivery updates from the carrier
• Use delivery instructions where available
• Request signature confirmation when available and appropriate

By placing an order with The KBeauty Studio, you acknowledge and agree to the shipping and delivery terms described in this policy.

Cancellation of Order

If your order has not yet been processed or shipped, please contact us as soon as possible to request a cancellation.

If we are able to cancel the order before shipment, a full refund may be issued.

Once an order has entered fulfillment or has been transferred to the shipping carrier, we may no longer be able to cancel it.

If a shipped order is returned to us, any refund will be handled according to our Return & Refund Policy.

Original shipping charges, return shipping charges, and other applicable costs may be non-refundable.

Shipping Carrier Delivery Services

Shipping services and delivery times vary depending on your destination and the carrier selected for your order.

Expedited or express shipping does not necessarily guarantee next-day delivery unless this is specifically stated by the shipping carrier.

Delivery standards provided by carriers are generally estimates.

Actual delivery times may depend on:

• Shipment origin
• Destination
• Weather
• Holiday volume
• Carrier operations
• Customs processing
• Remote delivery locations
• Other circumstances outside the carrier's or our control

Shipping and Delivery Dates

Although The KBeauty Studio makes every reasonable effort to process and ship orders promptly, we do not guarantee specific shipping or delivery dates.

Estimated delivery times are provided as a general guideline and may change due to circumstances outside our control.

The KBeauty Studio is not responsible for carrier delays resulting from weather, customs processing, postal disruptions, peak-season volumes, transportation interruptions, or other unforeseen circumstances.

Customers are encouraged to monitor their tracking information directly through the shipping carrier for the latest delivery updates.

Shipping Claim Policy

If an order is lost or stolen while in transit, additional information may be required before a shipping claim can be reviewed.

1. Report the Issue

Contact both the applicable shipping carrier and The KBeauty Studio as soon as you become aware of a missing, lost, or stolen package.

Prompt reporting may help the carrier investigate the shipment more effectively.

2. Carrier Investigation

Customers may be required to open an investigation or claim directly with the shipping carrier.

The KBeauty Studio may provide relevant shipping information to assist with the investigation where appropriate.

3. Police Report for Suspected Theft

For suspected package theft, customers may be required to file a police report with their local law-enforcement agency.

Keep a copy of the report and report number in case it is required during the claim review.

4. Supporting Documentation

Additional documents may be requested to review a shipping claim, including:

• Order information
• Carrier tracking information
• Photos where applicable
• Proof of damage
• Police report information for suspected theft
• Other information reasonably necessary to investigate the claim

5. Investigation and Resolution

Once the required information has been received, the applicable claim will be reviewed.

Approval of a refund, replacement, or reimbursement is not guaranteed and may depend on the shipping carrier's investigation, available shipping coverage, and the circumstances of the claim.

6. Claims Review

Incomplete, inconsistent, or fraudulent claims may be denied.

Consequences of Fraud

Fraudulent activity involving orders, payments, returns, refunds, chargebacks, promotions, or shipping claims may result in:

• Order cancellation
• Refusal of future orders
• Account restrictions
• Loss of access to promotions
• Reporting to payment processors or financial institutions where appropriate
• Reporting suspected unlawful activity to the appropriate authorities where required

The KBeauty Studio reserves the right to protect itself against fraudulent transactions and fraudulent claims.

By completing a purchase with The KBeauty Studio, customers agree to comply with our order-verification, shipping, and fraud-prevention procedures.

Contact Information

For questions regarding shipping, delivery, or an existing order, please contact:

The KBeauty Studio
Email: [Add Your Customer Service Email]

Please include your order number when contacting us regarding an existing purchase.